Lucky Star Casino offers a wide selection of online slots, table games, and the popular Aviator game. Enjoy secure payments, exciting bonuses, and 24/7 support for the ultimate gaming experience.
Lucky Star Casino Côte d’Ivoire is committed to ensuring the privacy and protection of all users who access and use our services. This document outlines how we manage personal data, what we collect, how it’s used, and what rights our users have.
Our goal is to create a safe, transparent, and responsible gaming environment for players in Côte d’Ivoire and other permitted jurisdictions.
By using our website, mobile application, or any services provided by Lucky Star, you accept the practices described in this Privacy Policy.
🧾 What Personal Data We Collect
When you interact with Lucky Star Casino, we collect and process various types of personal and transactional information, including:
- Your full name
- Phone number and/or email address
- Date of birth (to verify age eligibility)
- Preferred currency (XOF – CFA Franc)
- Payment details and transaction history
- IP address and device/browser type
- Documents submitted for KYC: ID card, utility bill, selfie
This data is collected at registration, during gameplay, payment processing, and when using features like promotions or customer support.
🎯 Purpose of Data Collection
We collect and use personal data to offer a safe and fully functional gaming platform:
✔ To Create and Manage Your Account
We need your contact and identification information to open your account, verify identity, and grant access to platform services.
✔ To Process Payments in CFA
Your financial data is necessary for successful deposits and withdrawals via Orange Money, MTN, crypto, or bank transfer.
✔ To Offer Personalized Bonuses
We may use game activity and preference data to deliver exclusive offers, cashback, and app-only promotions.
✔ To Fulfill Legal Obligations
Lucky Star is required by international gaming authorities to conduct AML (Anti-Money Laundering) and KYC (Know Your Customer) checks.
✔ To Ensure Platform Security
Your login history, IP, and device info help us prevent fraud, abuse, and account misuse.
🛡️ Data Protection & Security Lucky Star Casino
Lucky Star Casino Côte d’Ivoire uses industry-standard measures to keep your information safe and secure:
- 256-bit SSL encryption on all pages and payment gateways
- Data firewall and server isolation
- Two-factor authentication (2FA) for account login
- Role-based data access for internal staff
- Regular security audits and updates to detect vulnerabilities
We never sell or lease your data to third parties.
🤝 Sharing of Information
In specific cases, we may share your information with trusted service providers to facilitate gameplay and payments. These may include:
- Certified payment processors
- Licensed identity verification partners
- Regulatory authorities, when legally required
- Fraud prevention agencies, if suspicious activity is detected
All third-party partners must comply with strict data confidentiality policies.
🍪 Use of Cookies
Lucky Star uses cookies to enhance your experience:
- Remember your login details and settings
- Track performance and technical issues
- Offer localized content and game recommendations
- Enable promotional banners or in-app bonuses
You may disable cookies through your browser settings, but this may affect site functionality.
📋 Your Rights as a Player in Côte d’Ivoire
As a registered user, you have the right to:
| Right | What It Means |
|---|---|
| Data Access | Request a copy of all personal data stored |
| Data Correction | Request correction of outdated or incorrect data |
| Data Deletion (Right to Erasure) | Request deletion of your account and data |
| Restrict Processing | Limit the use of your data for certain purposes |
| Withdraw Consent | Opt out of marketing communications |
| Data Portability | Receive your data in a readable digital format |
To exercise any of these rights, contact us at: [email protected]
⏳ How Long We Keep Your Data
We retain user data only for as long as necessary to fulfill our obligations:
- Accounts: Active data is kept until you close your account
- KYC/AML documents: Up to 5 years post-closure (required by law)
- Game logs and payment history: For internal audit and regulatory reasons
After this period, all data is permanently and securely deleted.
🌍 Legal Jurisdiction & Compliance
Lucky Star Casino operates under international license № 8048/JAZ 2018-040, regulated by Curaçao eGaming. We comply with:
- General Data Protection Regulation (GDPR – where applicable)
- Local data privacy laws in Côte d’Ivoire
- Financial transparency and anti-fraud standards
Our practices are regularly reviewed to ensure compliance with updated regulations.
✉️ Contact Us
For questions about your data or this Privacy Policy:
- 📧 Email: [email protected] or [email protected]
- 📞 Call: +1 (123) 456-75-90
- 🌍 Languages: French & English
- 📱 Live Chat: Available 24/7 via app and website
🔄 Updates to the Privacy Policy
We may revise this Privacy Policy from time to time. When we do, we will notify users via:
- On-site banners or alerts
- Email notifications (if you’ve opted in)
Your continued use of the Lucky Star Casino platform confirms your acceptance of any updates.
Last revised: March 2025
Thank you for choosing Lucky Star Casino Côte d’Ivoire — where your privacy, trust, and enjoyment come first.